Fortunately, the Surface Support page makes it easy because (once you’ve logged in) you can see your registered devices ( red box) and check the warranty status ( green box). You’re going to want to make sure your device is covered under warranty, otherwise it will probably cost you to get the hardware fixed.
CHECK SURFACE PRO 4 SERIAL NUMBER HOW TO
How to get Microsoft support for Surface tablets: Register and/or check warranty OK, first things first. Since I found that the page a little easier to use (and slightly less buggy) I’m going to start there as I file my hardware support request.
It just so happens, the first Surface RT we bought has been having some issues with the battery not charging so, I’m submitting a support request (yes, we bought the extended warranty when we got it). So, since it can be a bit confusing, I thought I’d expand on Joanna’s post about contacting Microsoft support and step you through actually filing a support request for a hardware issue. However, when you actually submit a hardware service request, it takes you into the Online Service Center site. Surface Support (): The Surface Support website is a more “traditional” website where you can easily find troubleshooting tips, register hardware, and start a support call with Microsoft. If you dig down far enough, it often links to the Surface Support web site. Nice design, huh? To show the difference between the two websites, I described them both below Online Service Center (): The Online Service Center is a “Modern/Metro” style website with tiles. Worse yet, the two sites do almost exactly the same thing but look very different.Įven worst than that, they often link off to each other.
Unfortunately, Microsoft has made things a bit confusing when trying to get online support because there are 2 different web sites for getting hardware/warranty support for your Surface tablet. When that happens, we often refer people to their local Microsoft Store (if they have one) or the web site so they can get hardware/warranty support from there. We’re happy to help where we can but, sometimes, we reach a point where we just can’t do anything because the hardware is actually broken. Since then, we’ve continued to get a lot of folks ask us for help. Microsoft Surface Pro 4 How can you tell if your Surface.Ī while back, Joanna posted some information about.
CHECK SURFACE PRO 4 SERIAL NUMBER SERIAL NUMBER
If you can get the serial number then you might be able to look it up online.
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